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Why Us

Our mission is to treat you with dignity and respect.

For Individuals

At Aaban, we are ambitious for your recovery and believe that your diagnosis need not be a barrier to what you can achieve. We firmly believe that people with complex mental health problems can find success and lead fulfilling lives, making real and valued contributions to their local communities and society in general.

We know that you can achieve that, and helping you to get there is a responsibility that we take very seriously. Feelings of being stuck or not being listened to are very common in many of our service users, so we strive to be responsive and flexible in the way we meet your needs, working closely together with you to ensure that you’re fully benefitting from our care. You are at the heart of everything we do, and if you ever have any questions, concerns, or suggestions on how we might improve, we’ll always make time to listen.

Our staff is a multidisciplinary team of experienced healthcare professionals, every one of whom is committed to improving the lives of the people in our care. With their specialist knowledge and expertise (covering care, treatment and risk management), our holistic approach aims to empower you with the ability to manage your mental health difficulties, helping you to ultimately move on with your life and achieve your goals.

About Our Facilities

Quality care is our top priority

Delivering quality care is our top priority at Aaban, and our facilities play a vital part. With individual rooms complete with en-suite facilities, we aim to provide a homely environment that affords you both space and privacy, making you feel safe and comfortable as we deliver high-quality treatment that’s tailored to your needs.

These modern units have been fully fitted with TV and music facilities, and several communal areas (including a communal kitchen and dining area) to give you plenty of room and opportunities to socialise and spend time with your fellow service users, should you choose.

Both of our facilities, Providence and Moira, have been purpose-built by specialist architects, with every aspect of them designed to help aid your recovery as much as possible. They’re set in the heart of an existing local community, so you can recover in privacy but not in isolation.

Wherever possible, we aim to provide our service users with the option to visit the unit prior to admission, so we can provide a more complete introduction to what you can expect from our facilities.

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We aim to make the referral process as efficient as possible to ensure individuals receive appropriate care.

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Key Information

Aaban is committed to ensuring that everyone involved in the service – including staff, service users and carers – is treated equitably and with dignity and respect. We work hard to ensure the workforce reflects the diversity within Lancashire, and that services meet the needs of all diverse service users and carers.

Aaban is committed to ensuring that all information, in particular personal information, is handled appropriately.

At all times, Aaban:

  • holds information securely and confidentially
  • obtains information fairly and efficiently
  • records information accurately and reliably
  • uses information effectively and ethically
  • shares information appropriately and lawfully

Aaban is committed to safeguarding and protecting children and adults from abuse and neglect, and there are Safeguarding Arrangements in place to protect the most vulnerable children and adults in our area. We will not tolerate abuse or neglect in any form (either of service users, employees or anyone connected with the service) and where abuse is suspected, or witnessed, then we will take immediate action.

All of our premises and practices adhere to standards set out by the Care Quality Commission (CQC). The CQC is an independent organisation, and carries out regular inspections of our facilities to make sure that we’re continuing to provide high-quality care for our service users. As part of these inspections, officials will want to meet you to discuss how you feel about your stay with us.

After each inspection, the CQC produces a report highlighting what works well, and what aspects of the hospital’s service needs improvement. With our facilities – as with all others – this regulation helps us to understand how well we’re meeting your needs, and encourages a constant improvement in the quality of our care.

Medication can be an important part of your treatment, as determined by a trained psychiatrist. Before you begin a course of medication, it’s equally important for you to know the possible risks and side effects. These will be explained in detail to you by your psychiatrist if any medication is suggested.

In the meantime, leading mental health charity Mind provides information about some of the most commonly used medication (including side effects) on the Psychiatric Medication page of its website, which you can find using the following link:

https://www.mind.org.uk/medication

The Mental Health Act (MHA) 1983 is a piece of legislation in England and Wales which details the rights of those with mental health issues. Amongst the subjects it covers are:

  • Assessment and treatment in hospital
  • Treatment in the community
  • The various pathways into hospital

The Act distinguishes between those who go into hospital voluntarily – typically known as informal patients – and those who enter hospital without their consent, often because of the severity of their mental illness. Those who fall into this latter group are detained under the terms of the Mental Health Act, and are generally referred to as formal patients.

The UK’s leading mental health authority, Mind, provides full details of the Mental Health Act on its website. You can read more of these details by clicking the link below:

https://www.mind.org.uk/mental-health-act-1983/

Throughout your stay, our staff strive to give you high-quality care that meets your specific needs, helping you to find effective ways to overcome your personal difficulties. If you are exceptionally happy with the quality of care we’ve provided, we would love to hear it. Similarly, if you feel we’re falling short of this goal, please don’t hesitate to let us know.

We encourage feedback from both our services users and their families, so if there’s something you want to say, good or bad, you can always speak to a member of your care team, or the Care Co-ordinator. Alternatively, you can raise complaints with the manager, who will follow our Complaints procedure as they work to resolve it. We promise to make every effort to ensure your concerns are dealt with: ultimately, your welfare is our top priority.

FAQs

Your stay gives you access to the dedicated treatment and care that you need to improve your health. Being compassionate is one of our guiding values, and we’ll work closely with you to make sure you’re getting everything you need from our care.

The duration of your stay in our facility will typically be around 2 years. This is so that we can guarantee that we’re able to deliver the very highest standard of care, while you can be certain you’re getting the full benefit from your treatment.

Our multidisciplinary team is made up of a number of skilled healthcare professionals and specialists, all of whom are fully dedicated to helping you meet your treatment goals. Amongst this team are:

  • A psychologist and a psychological therapist, who will hold one-to-one therapeutic sessions with you as part of your individual treatment plan
  • A psychiatrist, who will work with you to create an individual treatment plan. They will also prescribe any medication that you might need.
  • A team of nurses and healthcare assistants, who will be responsible for your health and physical wellbeing around the clock.
  • An occupational therapist, who will provide helpful guidance on improving life skills you will need for independent living (for example, cooking).

We work to a Dialectical Behaviour Therapy (DBT) model of care. DBT is a type of talking treatment that’s designed to help people who experience their emotions very intensely, such as anger, sadness or fear. DBT aims to help you develop the skills to manage these difficult emotions by increasing understanding and then working towards fully experiencing, acknowledging and accepting them. As you steadily improve your ability to manage your feelings, you will become more able to change extreme or unhelpful behaviours.

Throughout your stay with us, you will have access to both individual therapy and group sessions that will help you to develop these skills in a variety of different settings, giving you valuable practice on how to apply them in almost any situation you might later face in everyday life.

You’ll be staying in our own safe, purpose-built unit, in your own individual en-suite room. You can read about our facilities in more detail in the introductory paragraph above.

We have designated areas on-site for smoking. If you’re trying to give up smoking, we will be happy to give you support in doing so.

In our facilities, we give all our service users (which includes you) the support to make your own meals as a community. We expect involvement from all our service users in planning menus and shopping for ingredients, as well as the preparation of the meals themselves. Many of our service users find this a particularly enjoyable aspect of life, and the skills learned are exceptionally useful.

If you have any special dietary requirements, don’t hesitate to let our staff know and we’ll make sure that these are being met.

To guarantee your safety, and that of others, there are certain items that are not permitted. This includes drugs and alcohol, as these would affect the quality of your treatment. Our staff can give you more specific guidance on other items when you arrive.

We’ll happily give you guidance in the application of any benefits that you’re entitled to, and help you to access your money when you need to. If you wish, you can also entrust us to manage your money for you, and we can assist you in working out a budget if you find this is often an area of difficulty.

We recognise that spending quality time with family and friends is important. This is part of the reason why our facilities don’t have specific visiting times – so for the most part, your guests are free come and go as they please.

The only thing we ask is that visitors don’t interfere with the times of your planned treatment programme. We have a designated space for children in our unit, and can support you to maintain relationships with your children throughout your stay.

We have a wide range of activities available in our units, and we encourage and expect involvement from all of our service users in their planning and organisation. We can also support you in accessing a range of activities in the local community. – you can find out more detail about these on our Location page.

Involving You

How will I be involved?

Throughout your stay, your dedicated keyworker will work with you in developing a care plan and various risk management plans that will eventually help you in successfully dealing with your mental health difficulties. Our aim is to assist you in building a broad range of coping strategies, so that when challenging situations sometimes arise in everyday life, you are better equipped to handle them. We hope you’ll be actively involved in the local community too, so that you can put the skills learned in your treatment into practice.

Moving on

Moving on is easier said than done – but it’s not impossible, and that’s what we’re here to help with.

We’re committed to supporting you as you work towards achieving your treatment goals; which means we’ll give you any help or advice you need with practical arrangements, as well as assisting you in dealing with any of the related stress that changes may bring. Helping you to achieve recovery is our ultimate goal including successful move on. This is one thing that we’ll be working towards from the day you arrive.

Complaints, Comments or Compliments

We always welcome feedback from our service users and their families, and if you have anything you think we should hear, we’ll always make time to listen.

Our Location

Our site is situated in the village of Oswaldtwistle, between the two larger towns of Accrington and Blackburn, a little way off the M65.

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